01
Water extraction
The leak may have stopped. The water in your carpet hasn’t gone anywhere. Extraction removes that water so the condition of the carpet, underlay and floor underneath can be properly assessed.
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Find the right help.
Water on the floor, a carpet that stays damp, or a ceiling that needs attention. Explore what each service involves before deciding on the next step.
What needs attention, and where?
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Water removal & cleanup
02
Flood restoration
When water has spread through your home, the first question is usually simple: where do we start? Start with safety and the source. Then work through what is wet, what can be kept and what needs attention first.
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03
Burst pipe cleanup
Once a pipe or appliance leak has reached the carpet, stopping the source is only the first part. The water already in the room needs its own assessment and a clear plan for removal and drying.
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04
Storm water damage
A storm can leave several problems at once: water still coming in, a stained ceiling and soaked carpet underneath. Start with safety and explain the damage from a place where you can remain clear of hazards.
Explore this serviceDrying & moisture
05
Wet carpet drying
A carpet that feels almost dry can still have wet underlay underneath. The aim is to deal with the whole affected area, rather than leave a fan running and hope for the best.
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06
Structural drying
Water does not always stop at the edge of a visible stain. It can reach adjoining materials and concealed spaces. Structural drying looks at the building materials around the leak, not only the surface that first looked wet.
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07
Wall cavity drying
The paint can look dry while the question is still inside the wall. If water has entered a cavity, tracked along framing or reached the base of a wall, explain the building materials and what is known about the source.
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08
Wet ceiling drying
The leak may have stopped, but the ceiling and the space above it can still need attention. Explain whether the plaster is stained, sagging or damaged, and keep everyone clear of any unstable area.
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09
Timber floor drying
Water on a timber floor can leave questions beneath the boards as well as on the finish. Tell us what flooring you have, how the water arrived and what has already been done to remove it.
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10
Moisture assessment
A useful assessment starts with a question: where has the water reached, and what does that mean for the next stage? Explain the incident and the decision you need to make about extraction, drying or repairs.
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11
Equipment enquiries
Looking for a carpet dryer, a residential dehumidifier or water extraction equipment? Start with the problem you need to solve. The right conversation is about the wet area and safe use, not just which machine is available.
Explore this serviceCeiling damage & repairs
12
Emergency make safe
Before anyone starts clearing plaster or running drying equipment, the affected area needs to be assessed for safety. Make safe is about understanding the hazards and the right people to deal with them.
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13
Ceiling collapse
If a ceiling has come down—or looks as though it might—keep people away from the room. You do not need to work out the full repair yourself. Explain what you can see from a safe place and get the next step assessed.
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14
Wet insulation removal
Wet insulation above a ceiling can be out of sight while the stain below keeps growing. It needs to be considered as part of the water-damage assessment, not left behind when the visible plaster is repaired.
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15
Ceiling repairs
A new coat of paint is the last step, not the first. A lasting repair starts with understanding why the ceiling was damaged and what needs to happen before the plaster and finishes go back.
Explore this serviceManaged properties & records
16
Commercial water damage
A wet office, a leaking tenancy or moisture found near the end of a fit-out needs a plan that fits the building and the people working in it. Tell us what is affected, what has already been investigated and who is coordinating the work.
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17
Apartments & strata
A leak between apartments can involve the resident, owner, building manager and several trades. Start with the immediate damage and identify the person who can coordinate access and approve the next step.
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18
Insurance documentation
When you are dealing with a damaged room, a clear record makes the next conversation easier. Keep the incident, observations and agreed work together so you can explain what happened without relying on memory.
Explore this serviceNeed help with ceiling
or water damage?
Tell us what happened. We’ll help you work out where to start.