Keep clear of immediate hazards.
Avoid water around electrical fittings and do not handle wet electrical equipment. Keep children and pets away from affected areas. If there is immediate danger or an injury, call 000 and follow emergency-service instructions.
Describe the water source.
Was it a pipe, an appliance, rain or a drain backup? Is water still entering? If the source is unknown, say so. Do not assume that clear-looking water means the carpet is suitable to keep.
Give the team a useful first picture.
Have the suburb, incident time, affected rooms and access details ready. Mention wet underlay, a ceiling stain or water spreading to adjacent rooms. Take photos only if you can do so safely.
Ask about extraction and drying separately.
Bulk water removal is one stage. Moisture in the carpet, underlay and surrounding materials may need a separate drying plan. A routine carpet clean is not a substitute for establishing the restoration scope.
For flood and electrical safety information
Follow emergency-service directions. For immediate danger, call 000. See NSW SES flood guidance and NSW Health household safety advice.