The surface is only one layer.
Carpet backing, underlay and the floor beneath can retain moisture differently. Walls and skirtings may also have been affected. Ask which materials are included in the assessment.
The incident changes the plan.
Water volume, source, contamination and time wet influence what is suitable to dry and what may need removal. Equipment and room conditions then affect the drying approach.
Ask how the estimate will be reviewed.
A useful conversation covers where moisture will be checked, what progress looks like and what happens if an area remains wet. Ask for an assessment-based estimate rather than a universal promise.
Do not use smell or touch as the only test.
A dry-feeling surface does not explain the condition underneath. If the carpet remains damp or develops a musty smell, discuss it with the person managing the restoration rather than treating deodorising as the answer.
For flood and electrical safety information
Follow emergency-service directions. For immediate danger, call 000. See NSW SES flood guidance and NSW Health household safety advice.