Cleaning addresses a different problem.
Routine carpet cleaning deals with the condition of the carpet surface as part of a cleaning scope. Flooded carpet introduces water source, contamination, saturation and material-condition questions that need assessment.
Extraction removes bulk water.
Water extraction is intended to remove standing or accumulated water. The fact that the surface looks better afterwards does not establish that the underlay and the floor beneath are dry.
Drying needs its own plan.
Ask how the affected materials will be checked, whether anything needs removal and what drying equipment is appropriate. Cleaning may be considered within the restoration plan once the relevant conditions have been assessed.
Use the words that describe the incident.
Tell the team “a pipe burst and two rooms are soaked” rather than simply asking for a carpet clean. That gives a clearer starting point for the scope, equipment and estimate.
For flood and electrical safety information
Follow emergency-service directions. For immediate danger, call 000. See NSW SES flood guidance and NSW Health household safety advice.